Refund policy

Return & Refund Policy

Standard Items We accept returns within 30 days of delivery for non-personalised items in their original, unworn condition and packaging. To initiate a return, please contact us at [your email] with your order number.

Personalised & Custom Items Due to the bespoke nature of our personalised jewellery — including name necklaces, birthstone pieces, and custom hand-drawing keepsakes — these items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Defective Items If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery with photos of the issue. We will remake or replace the item at no cost to you.

Refunds Approved refunds are processed within 5–7 business days to your original payment method.

Return Shipping Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a tracked service as we cannot be responsible for lost returns.

Exchanges We do not offer exchanges on personalised items. For standard items, please return the original item and place a new order.

Contact Us 📧 [evoriajewellers@gmail.com] 🌐 evoria.com.au